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- How do I place an order for Installation, Removal or Service?
We suggest placing orders for service on our website. This process streamlines the order process and saves you time and money. If your account is already setup, please click on the Realtor Sign-In link to log in. If you have not registered with our service previously, please click on the Register Button to open your account. We can also be reached by calling 619-449-0377.
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- Do I have to place my order online?
No, but it saves you time and money by doing so. All Internet orders will receive a $2.00 discount, plus by placing your order online, it insures the accuracy of the address and that we receive your request since you get a confirmation number online as well as email updates.
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- How do I know that my order was received?
Once an order for service is placed online, an email is sent to the email address on file for your account. In addition, an email will be sent to you once the service request has been completed.
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- How long does it take for my service to be completed?
All service requests, within our standard service area, are completed on the following business day if placed by 5:00pm. Refer to our service area map for all out of area service days and charges. Please keep in mind that weekends and National Holidays do not count as business days.
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- What would cause my service request to not be completed?
Delays can result from incorrect information given on the service request form, service outside of our standard service area, extreme weather conditions, dogs on the property or if you or your office was out of sign panels. We will contact you or your office in such cases.
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- Do you provide service to areas not on your local service map?
We service San Diego, Riverside, Orange and Los Angeles Counties as well as service in Austin, TX. Please contact us at 619-449-0377 with any questions or requests that you may have.
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- What is I need to cancel the service request?
Contact us immediately. We will do our best to contact the installer prior to the installation. If we are able to get in touch prior to the install taking place, there is no charge. However, if the sign has already been installed into the ground, then the standard installation charge would apply.
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- Why am I being charged if a homeowner refused the sign install?
The charge is to cover the expense of our company processing the order and sending an Installer to the property. Please notify the home owner prior to placing an order.
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- How do I enter special instructions for my service request?
Please enter all special instructions in the specific instructions field on the service request form. Please provide as much detail as possible as it will insure accuracy with the service request.
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- I have an emergency and need to contact a representative quickly.
Please contact our representatives at 619-449-0377. They are available Monday - Friday, 8:30 am - 5:00 pm PST.
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- Can I request a specific day for the service request?
While we will make every effort to comply with the request, please let the homeowner know that circumstances beyond our control arise from time to time and that may delay the request.
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- Can you please call the homeowner prior to service?
All communication with the homeowner must remain between the agent and the homeowner. Please inform the homeowner to mark the property if they have a location request.
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- There is a particular spot that the post needs to go. How can I schedule time to meet the installer at the property to show the proper placement?
Due to the vast number of service requests each day, we cannot meet at the property at a predefined time. The best way to insure proper placement is by marking the spot where the post should be installed. The area can be marked with a wooden stake and ribbon, metal frame, marker flags, etc.
We require that you place a marker on all properties that have a sprinkler system or electronic dog fence. If we arrive for installation and no marker is present, we will not be responsible for any damaged that occurs to a sprinkler system or dog fence.
If there are special instructions on the service request that state that a marker will be present, and it is not, our installer will use their best judgment for the location. This is done to avoid delays and extra charges as a result of additional service requests. However, if the location needs to be moved, a service call charge will apply to move to a different location.
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- Will you put my riders up for me?
Installation of signs riders, at time of installation of post, will be done at no additional charge. The riders must be at the property for installation. Please put the location of the riders in the specific instructions field of the service request form. If there is a specific location for the rider, please indicate that also.
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- What happens to my riders, brochure boxes or lights when the post is removed?
Any personal sign riders, brochure boxes or lights are best removed by the agent prior to the post being picked up from the field. However, should any of these items remain at the time of post removal, they will be stored in our facility along with your signs at no additional charge. At our convenience, we will return any such items to your office to maintain efficiency for you and our drives. We can deliver them at your request for a $15.00 delivery charge. You are welcome to come to our facility during business hours to pick up your property as well.
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- I don't like where the post is installed. Is there a charge to move it?
We will place the post in the desired location, as long as the information is provided at the time of the service request. However, if there are no special instructions, we will use our best judgment on the post placement. If you do not agree with that location, there is a service charge to go back and move the post.
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- The post is leaning. Is there a charge to reinstall it?
We guarantee our workmanship and materials for 30 days from the date the post-sign was installed, and we will service the post free of charge within that time period. If the post has been up for longer than 30 days, there is a service call charge to reinstall it.
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- What happens if my office is negligent in keeping up with the expiration dates of my listings and RESP removes the sign/post from the property (five (5) days after the expiration date)?
There is a charge to reinstall the sign & post, the reason that it's done is to keep costs down so the Real Estate Agent gets their sign back and we get our post back before the homeowner discards it.
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- How do I extend my listing with RESP so my sign/post does not get removed and is there a charge?
No, there is not a charge, however you are responsible for checking your "signs due to expire" section in your account on the RESP web site.
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- How does that work?
Five (5) days before an expiration date (which the real estate agent provides at time of install) that address will appear on the signs due to expire section on your account, it will stay there for five (5) days after the expiration date, therefore in those ten (10) days, you must either extend or remove your sign. Click the red "X" it will remove the sign. Click the blue circle it will extend the sign (it will only allow you to extend the listing once every 180 days)
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- What if a post/sign is damaged or stolen from the property, is there a charge to reinstall it?
Yes, all posts rented from Real Estate Sign Pro's are to remain the property of Real Estate Sign Pros. Once a post has been installed, it is the customers responsibility to ensure that it is returned in the same condition that it was rented. Should a post return damaged or is unrecoverable, the agent will pay a $30.00 replacement fee.
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- What is post rental insurance?
Real Estate Sign Pro's is proud to offer a first of its kind, Post Rental Insurance. This $3.00 charge purchased at the time of the original request will cover the regular replacement fee for a damaged or missing post. This service can only be purchased prior to the post being installed.
REAL ESTATE SIGN PRO'S reserves the right to change terms, conditions and fees without notice.
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- The homeowners says that the "sign" is still there, yet my account shows that it was removed. Which is correct?
Very often, agents forget to go back by the property and pick up the riders, directional arrows, or metal frames you were using to supplement the post-sign and this is what the homeowner is referring to. The other possibility is that the homeowner pulled up the post-sign and placed it in the garage, shed, or other inaccessible place, and we were not able to retrieve it. If this is the case, there is a charge to go back to retrieve it.
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- Why do you dig a hole into the ground vs. using a stake with the post attached to it?
By digging the hole into the ground, Real Estate Sign Pro's is able to provide a much more stable post which will not lean over time. Since the sign is a representation of your company's image, we do everything that we can to make sure that it represents it well.
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- How deep does the hole go?
On average, the post is dug 18" into the ground. This is what is needed to provide unsurpassed stability.
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- What do you do with the hole when the sign is removed?
Our installers carry buckets of dirt in their trucks each day. When the post is removed, the hole is filled and packed with the dirt to make it level with the rest of the yard. If the plug of grass is still present we will also use that to top fill the hole. We take every precaution to insure that the holes do not present any danger once filled in.
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